Lord & Taylor

Horrible experience....they have tags on the racks as 25% OFF, which actually they are not on sale...what is going on??? I went to the cashier..SURPRISE, is not on sale !
So, why do you have a tag sale on the items they are not on sale? Can you honor what you offer??? NO, they are not on sale...Hello, I feel like the store lies the customers....I spent over 40 minutes trying on the suits, shirt, tie...and I got hit with the surprise, THEY ARE NOT ON SALE !! than WHY DO YOU ADVERTISE THEM ON THE RACK THEY ARE ON SALE??? The Manager ( Lorainne ) so careless of customer service, I wonder who hired her ? I rated 1 star just to make the comment...actually, I`ll rate " -100 stars" , in this economy, you try keep your customers, right?

Customer service has gone down drastically. This store was a mess and not visually stimulating at all. I used to be a fan of L&T and I don't know if it's this company or this store specifically but I will not be shopping here ever again.

Great store. Excellent clothes. The service is good and very clean store.

I love shopping at Lord & Taylor. The staff is extremely helpful. The quality of clothes is excellent. Definitely go during the sales. You can purchase upscale clothes very inexpensively.

For me, the shoe department at any major department store calls to mind Dante's Inferno. So it's strange for me to be penning this review for Lord & Taylor. Strange, but possible.

Coaxed into checking out footwear by my shopping companion, I noticed the sales people really busting their butts while remaining friendly & helpful. One thoughtful clerk offered to get water for a pregnant & parched shopper.

The selections & pricing made it possible for me to walk out with multiple pairs of reasonably priced merchandise. I'm always happy to spread the gospel of Savings & my new boots are definitely made for walking.