Long Beach Bicycle

Zero customer service. When I asked about the Priceing I was asked to leave

Worst bike shop I've ever been to. The guy who owns the place is heavy set and is constantly trying to look to scam you. Wanted to charge 45 dollars to put handlebars on my bike cause I was missing a tool. He claimed that's the set rate to build a bike. He was so disrespectful when I declined to ot 45$ to put handlebars on a bike. So I called LOCAL CYCLES and the guy told me to bring it on and he'll take care of it. He wound up putting handlebars and my pedals on my bike for free. I tipped him 20$ of course but the man at LOCAL CYCLES down the road is a true genuine guy.

Long Beach Bicycle is the best bike shop I have ever been to. Herman and the guys are amazing they know everything about bicycles and will be able to answer any question you have about buying a bicycle all the way up to repairs. They will do anything they can to fix your bicycle up. I will never go to any other bike store again.

Customer service is a foreign concept to this Long Beach bicycle store. If you live in Long Beach and you think the convenience is worth it- think again!! From the moment I walked in I felt like a burden to the one staff member who seems to be there everyday. Every bicycle related question I asked was not worthy of his time and I ended up feeling stupid. Regardless, I bought a $530 bike. I got horrible advice on accessories and was told seat and handle bars could not be adjusted beyond what they already had been. After a week of riding hunched over with a sore back I went back in for a handle bar adjustment and was told angrily that it had already been done for me last time- liar. I had to call everyday to ask about my basket that needed to be installed that was a week late arriving, no courtesy call no UPS tracking numbers- horrible. All in I spent over $600 dollars. I hope it was worth it to them because if they continue to operate in they way they are they will be out of business soon. Advice tithe owners- your customer service sucks and if you are part of the problem them shame on you for making small businesses in Long Beach look bad!!

Please be Aware !! Horrible in every aspect of a retail experience . Overpriced , rude or indifferent at best service . Go to Local Cycles . Nick , the owner is a warm , trustworthy guy who will immediately put you at ease. Please do not judge the young people who work there by the tattoos but by how helpful and genuinely nice they are. You will not find better prices anywhere for world class bicycle mechanics . Local Cycles is Great ! Thank you.