A Google User
Reviewed February 7, 2010 18:17
- Terrible
#122388
I purchased a lamp for $1200 and found the exact same lamp online for $275. I though I bought an antique and not a mass produced lamp.
When I complained via email, Liza ignored me. Her manager David received my letter and contacted me. David apologized, acknowledged that I was overcharged and offered me a full refund with shipping.
When I called to make arrangements to ship the lamp back, Liza answered. She stated that she fired David for making such a decision and criticized him. Liza stated that she would not refund any of my money. She was confrontational and rude to me on the phone and ended up hanging up on me.
She has since ignored my telephone calls!
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