My call to this library was handed off to a woman identifying herself as the director of the facility. My online BCCLS request for a title, which was only available here, was cancelled on three occasions, and wanted to know what the issue was.
This "director" was brusk, impatient, rude and seemingly disinterested in helping me. Abruptly refusing a request to physically check the shelf or assign a colleague to do so for the book, further exemplifying the impertinence and insolence she was projecting.
My request for assistance was handled apathetically and in a perfunctory manner.
Our conversation concluded with her performing a full and glorious slamming down of the telephone.
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