Today my grandmother was dilivered medication with no name on the bottle when i called the license pharmaceutical technician ( so she claimed: Caribbean woman with grey dreadlocks who doesn't let you talk or give her name and thinks she is god because she is standing behind a counter) began to call me a liar and yelling at me telling me I didn't know what I was talking about so I went in and showed her the bottle and she tries to make light of the situation by saying oh my god just one ... as if it were normal practice when I asked her if she knew what the contents of the bottle were she couldn't answer me and insted begins telling me that I can't come into their pharmacy upset as if I had no right to question her I mean what wasy grandmother supposed to do? Guess... after a digusting display of disconcern by this woman who claimed to be a professional began yelling and insulting me because she assumed I wasn't knowledgeable ( Me: medical professional) I started taping her yelling at me and questioning her on camera what her name was and her title and why she passed medication from BTC without a name on it she turned her back and hid away. I then told her to transfer the scripts to duane reade down the block and even though I had the pharmacist call and requested the information the woman picks up the phone and denied the DR pharmacist the prescriptions leaving my grandmother with no meds for the weekend because at that point the doctors office was closed. I'm done with this place my grandmother has used them for years but it seems that the current staff doesn't know what they are doing and doesn't care about their patients. Every month there is an issue. They have even billed for a more expensive products and sent generic brand products that aren't even the equivalent of the product billed. They have sent my grandmother medication that we informed them on numerous occasions was discontinued and billed her insurance for the medication when it was not needed not to mention possibly hurting an 80 year old woman. This place needs to be investigated. I'll post the video so anyone who goes there knows who not to deal with if they go there but I wouldn't take the chance. So unfortunate used to be a staple in this neighborhood.
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