Writing to warn others about deceptive business tactics and poor customer service at Lauren Leo State Farm in Holmdel.
In summary, I was baited with a $950 for 6 month policy. After I changed my insurance away from Geico, I was switched to a $1250, and even better, not notified about it.
After speaking with Lauren Leo personally, there was still no way for them to change my policy back, or refund me the difference in price of my policy for the period of time that I was uninformed of the change. I was offered an apology, and that's it.
They seem like nice enough people, so it may be that they are just very disorganized and unable to properly support their customers. I would be very scared to have something critical happen in my car or to my house and rely on them
Details below:
I recently purchased my first home, and searched around for a combination of homeowners and car insurance. After an extensive search, State Farm in Holmdel quoted me the lowest price, of about $950 for two cars for six months. I changed my policy away from Geico (who I had for many years) as a result, as price was my primary determination. I prepaid my homeowners and car insurance for 6 months.
A month later, I received a letter in the mail from State Farm, saying that due to a suspension due to unpaid parking tickets that they missed, my policy had been cancelled. I also received a check in the mail for the remaining portion of my policy balance. I called State Farm, questioning why this happened. I was told that there was a mistake, and that everything was fine, and to just return the check to their office, which I did.
Two months later, I received a bill in them mail saying that I owed another 600 dollars for the next three months. After calling State Farm multiple times, and many days of them "having to look into it", I was told that my policy had been rewritten after a month, at a rate of 1250 dollars for two cars for six months ( an increase of 30% !! ). Apparently, that change had been in effect and billing against my prepaid balance for 2-3 months, without me being notified. They had found something wrong with my history, which invalidated the quote that thye gave me A MONTH AFTER ALREADY BILLING ME AND ACCEPTING MY PREPAID BALANCE.
Additionally, and more generically, there is no billing support in non-business hours, but that's minor compared to the poor support and business tactics.
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