I bought a faucet from Kraus. Nice faucet, and I was very pleased with it. Then it developed a leak in the hose that extended the faucet. I contacted Kraus and was told that it "may well qualify for our unlimited warranty," and to please send in my receipt of purchase. Of course, having redone the kitchen, and what with all the paperwork, I now don't have it. So I was told that the warranty only would be covered if I had the receipt. So I had to buy a new faucet ($200.00) and pay a plumber $255.00) to install it. All because Kraus made a poor quality product that barely lasted a year. I'd stay away from these guys.
It has been about a week since I put up this post. I have had some time to think. My overall opinion is unchanged. I just want to add, that I fully understand that not every product that these people produce, has to be perfect. Errors do occur. The point of the matter is, that when I contacted them, Bobi Gilroy, Kraus Customer Service Representative should have been more responsive and more understanding of the fact that a Kraus customer made a purchase, the purchase was defective, and with or without a receipt, Kraus should have made a point of making the matter right. I am not so upset with the fact that the faucet broke. I can understand that. I am ticked off that they know that the product that I received was defective, and they chose to do nothing about it.
Addendum, three months later. I just received a kind email from Mr. Michael Rodrigez from customer support, apologizing for the prior response, and offering the part and a towel rack and soap dispenser. Clearly at this point it is late. But still I want my review to reflect that they did come through eventually.
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