Kitchenall

If I could give 0 stars, I would. This company informed me a few days ago that our deli case would arrive today between the times of, 9am-10:30am. We arrived to our location at 8:30am. We waited hour, after hour. We called constantly asking for our deli case. The words from each employee, Judy, Cynthia and Victor, said to us, " Just wait 30 minutes more, the driver is on his way." At 11:14, we called again and we asked for a manager which was said to be Victor. Victor, assured us that it would only be 20 more minutes. At 11:41, the driver called our company and said that he was half hour away. We called back to this company and spoke to Steve, which was the head manager, and all Steve could say was, "mistakes happen, and I am sorry." Steve admitted to our company that we should have been informed about our package arriving late, but at no point did Cynthia, Victor or Judy say that our package was not on schedule. Our owner stated to Steve that he should dismiss one of the three employees for the day due to their incompetence for not informimg us about our delivery. Words were said between our owner and Steve. At the end of the conversation, Steve decided to cancel our order at 11:50. And at such moment, our owner decided to say, "drop dead Steve." This response occured because he canceled our order without our concent. We called back asking, how can a manager make a decision for his customers? How can a manager cancel an order without the concent of the customer? Again, all Steve could say was, "I am sorry, mistakes happen." We asked Steve if he would rather lose a customer than just deliever our deli case. And his answer was, nothing is worth the price of an employee and their safety. If Steve had actually listened, then none of this would have occured. To him, he understood everything, yet he canceled the entire order because he felt like we were unsatisfied. How else would we feel? Happy? Like I said, If I could give 0 stars, I would. Whatever happened to customers are always right? We will never order from this company again. Thank you for wasting our time and money. (∩_∩)
Oh, just so you know, we ordered one right now from another company that is $200 dollars less and is bigger in length, better and is prettier than the one we had ordered from this company.