K & D Sales & Services

Horrible customer service, lying Installation representatives that call you once and say they called you multiple times while they don't even ring the bell or knock on the door. This spot was for Saturday morning as I believe the installer just did t want to come into work. Tried to reschedule, said a week and I need to follow up with them because it's company policy not to confirm themself with appointments.

That location is the biggest open air drug dealing location..I lived here 35 yrs didn't even know that was an actual business never seen any workers or costumers looking to get any appliance work done..I thought is was just a location for squatters because that lot connected to it is and always has been a drug spot in which local law enforcement is aware and paid to protect "business as usual" I see it everyday every nite for over 2 decades shameful this is even listed as a business...

I cant even give them a rating - they are the worst company I have ever dealt with.

Horrific customer service, sloppy work and do not stand behind their bad work. They will not return your calls and if they do have you on the phone expect to be put on hold 3-4 times for at least 5 minutes each time.

DO NOT USE THEM!!!!!!!!!!!!!! YOU WILL REGRET IT!!
WE SURE DID!!!!

6 trips to my house, 6 days off work without pay. This was a brand new fridge still in warranty and they could not fix it yet. Promised a call back from the manager, no call. Receptionist promised a call back, no call. The last time they were here I called within 2 hours to tell them they didn't fix it and they didn't care, "there's no repairman in the area anymore." Frigidaire doesn't care about their customers and neither does K & D. Look elsewhere for help, this place is not where you will get it.

The technician was excellent; fully explained the problem and gave me the heads up to call the company on a warranty repair. The office, on the other hand, leaves a little more to be desired- I asked for the earliest morning appointment and, when they called the day before to give me my service window, I was given 10-2. When I said I could probably not make it because it was in the middle of the day, they said I could reschedule and ask for the earliest time slot, as early as 7am…. but that's what I had already did! The final straw was when the technician told me my repair was going to be expensive so the company would more than likely send a new refrigerator that he'd install when it arrived. Since I couldn't find the receipt to validate the warranty, I just bought a new refrigerator and call K&D back to have it installed. Apparently, they now don't do installations in my area?!? Huh?