Jay's Heating and Air

I want to start this review off by saying that the only reason I am giving Jay s Heating & Air a 1 star rating is because I would not have been able to post this review with a 0 rating.

I called this company on Wednesday as I had an issue with my gas furnace turning off before it reaches the programmed setting on my thermostat. Jay made a house call on Wednesday and, according to him, he increased the speed on my furnace. The furnace worked well for ONE day and is not working properly at all now. For this quick visit he charged me $150.00 and didn't even provide me with an invoice! I have repeatedly asked him to provide me with an invoice and, as of yet, the invoice has not been provided to me.

Today (2 days later) I woke up to the same problem in my house (thermostat set high and inside temperature reading low). I called Jay again and he came to my house and told me that I may be having a problem with my High Temperature Limit Control. I asked him how much that would cost and he quoted me $75.00! I initially told him to do the work. However, after he left, I did some research on the cost of the High Temperature Limit Control using the model number of my furnace. To my surprise, the most expensive Limit Control that I could find was no more than $25.00. I immediately called Jay and questioned him about this price markup and he told me that he has to make something on the Limit Control. I can certainly understand a slight markup, but almost $50.00!!

I had another company come in today to service my furnace and, what a coincidence, after my furnace was looked at by Jay on Wednesday my blower motor seized today! I now sit here and wonder if the "work" that Jay supposedly performed on my furnace on Wednesday contributed to my furnace blower motor seizing! The company that ultimately wound up doing the work gave me a warranty on parts and labor. Again, not only did Jay NOT give me an invoice, but he didn't even guarantee/warranty his work!!

Needless to say, I would not recommend this company to anyone and have already thrown away his business card!

The bottom line is that Jay charged me $150.00 and did not resolve the problem!

Jay love'em I give him 5 because he came over and installed a solar thermal heating system in my house 3 years ago. Ever since I've cut down my gas bill by 80%; good investment it has already paid itself off. He delivered as promise. I recommend this system for everybody. One thing I like about him is that he knows what he's talking about!

I have been working with jay's for the past 1 year for all my heating and air need. Extremely professional and honest gentlemen. He always try to give you a fair price and will actually explain in details what he is or will be doing on that project. I have recommended him to numerous friends of mine and they are all extremely happy with his business.

Excellent work, and a super nice guy. I highly recommend him, and will definitely use him again in the future. A real pleasure to do business with.