In 2014 I ordered Red Woven Leather Huarache Sandals with a discount from EveryMove. Loved them to pieces; they were so comfortable. In September I noticed a huge hole on the sole & another one about to form on the other sole. I emailed the company with photos and asked for help. The CEO of the company wrote me back; she accused me of stepping on a cigarette and then offered a return of the shoes. I wrote back to say I would prefer an exchange because I loved the shoes but then Francesca revoked the offer and said there was nothing she could do outside of 30% off my next pair. No way I would pay for another pair when I only got 2 months wear out of these. Love this company's mission, loved their shoes, but they are clearly not made for actual wear around NYC and the customer service is abysmal.
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