Contrarily to their advertising, I have found bank not to be customer oriented and competitive in this regard:
• Few ATMs, even some branches don’t have one
• Outdated ATMs interface and features vice, e.g. no envelope free deposit, standard now for most banks today
• Dysfunctional, although polite, customer service, lacking training to know what they can actually do or access and tools to resolve even simplest issues over the phone, requiring visit to a branch office with no regards to customer age or impairments, e.g. my 91 year old mother had to make to the branch office despite hours of her and mine conversations, begging and escalations with the customer service
• Bank’s convenience considerations supersede by far customer’s ones, e.g. upon acquisition of Roma bank their ATM cards had to be replaced (very unusual in the industry, since not much effort required). Furthermore, Investor’s bank couldn’t keep pins in spite written promise to the contrary and no additional communication stating that pin must be changed (actually reentered). This is absolutely unheard in the industry; the standard is that pin attached to (travel with) accounts, not a card.
Would never use the bank myself or recommend to anyone.
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