Hotel 48LEX New York

The best part of this hotel is the staff! The check in girl was very helpful and polite and made our first interaction with the hotel a great experience! We were in room 1801 ( highly recommend!) and at first our keys didnt work. We went back down and they promptly gave us new ones. The room itself was clean, bright and spacious. I liked that it was distanced from the other hotel rooms enough so we didnt have to worry about being wall to wall with other guests. I did really like the bathroom layout and the fact that the bathroom door slides shut (similar to a barn door)

The only issue we had was that we (in our reservation) requested extra blankets. When we checked in, the girl checking us in noted this and said there should be some in the wardrobe. Okay. We got back from a show around 11:30 PM anxious to go to bed and no blankets. We called down and asked for some and were told they would be right up. They never arrived. I was already tired so staying up for half an hour to not have blankets delivered was a little annoying and I was too tired to call back and make a second request.

In the morning, I did use the fitness center which does have a nice cardio area - the strength room has some weights but could offer a few lower weight options ( nothing available under 10 lbs )

Also when I was in the cardio room, I thought that it was nice that they had cold towels. That was until I saw one of the worker come in and see how they make the towels. He stood there for a good ten minutes taking the dry towels, going to the water cooler in the room, getting a cup, filling it up and pouring it cup by cup on these towels on the counter (which could be clean? maybe not?)

Overall we would return here - We did like the property and the few minor hiccups wouldnt impair our return.

This hotel is decent but the service we received was poor. Requested a late check out and they denied me bc they were "fully committed" the following night which sounded odd considering it was a Sunday in the middle of winter. After I hung up w the manager, I called their reservation line and checked the availability of the same room type and was told they had multiple rooms available. I then called the manager back and after I explained what happened, they agreed to let me check out at 11:15 instead of 11. The staff was rude and inconsiderate, unaccomadating. Definitely a big change since I stayed there last time, a year ago, when it was still part of Hyatt. I will NEVER be returning here, there are a ton of other comparable hotels in the same area with nicer people.

Big, beautiful rooms and friendly service. Several blocks from the subway is the only downside, but otherwise well worth it.

The hotel staff was very accommodating and welcoming upon arrival. The premier one bedroom corner suite was a fantastic size and had a great view. We ordered breakfast from room service and it was prompt and tasty. All in all an excellent stay; I would definitely return to this hotel.

Knowing nothing about 48LEX before our stay, we were thrilled by how accommodating, comfortable, and high quality our accommodations were. We used Priceline, so our room was unsurprisingly right next to the elevator, but it wasn't a big deal. Definitely would recommend again.