High Lights Academy Inc.

Overall I underrated Highlights Academy because as an educated and caring mom, I had one to many unpleasant experiences with my son. I know that certain incidents are uncontrollable when it comes to children, however what I do not agree with in this facility is their procedure with bleach cleaning around the children. The director stated "Teachers have to sanitize for the children." I am Type-A, so I completely understand every detail about being sanitary with children, however, as a child care provider you do not and I mean absolutely DO NOT use bleach products to sanitize while children are in the vicinity. My son had bleach all over his pants and initially they attempted to cover it up by saying it was paint. The director is also rude when addressing the parents. She has no customer care personality. Another incident I disliked was when she forcefully attempted my son to go to take a nap early in the morning! As a child care director, you do not force children to go to sleep, especially not at 7am in the morning! Again she makes an excuse about my son being tired! I repeatedly told her to hire an assistant for the morning shift if it was overwhelming to care for the early-bird children who arrive at the facility at 7am. If I did not take a look back to see how aggressively she was treating my son who would've known and fortunately enough I advocate for my son! Child care providers, along with the director make too many excuses, . Administration nor teachers was ever aware of anything that happened prior to the incident or so they claim. Policies only changed anytime an incident occurred with a parent. My son even had a busted lip and teachers could not specifically tell me what occurred prior to the incident, besides another young boy kicking my son in his lips. "Where are educators/ adult to say the least while this act is taking place to prevent an act of this kind from occurring?" Also since it is a family oriented company, they assumed it was okay to be unprofessional. In particular one of my sons' teacher who went as a third party to her relative ( the director) as a result of me sharing a concern for my son. I'm his mother whether or not I seek the teacher who is in the class daily as opposed to the director should not matter. I am glad to say my son does not attend the school. The 2 year-old classes were over crowded. The only positive is an early start on their curriculum to develop children's' cognitive and gross motor skills. However they lacked a tremendous amount of communication between the teacher to director and director to parent and parent to director. Somewhere, somehow translation gets lost and in order to see change one should not have to act out as an adult. Thankfully my son only attended this school for one-year!

This is an excellent school,my son was two when he started and i never had any problem.The teachers are very involved with the children and it's more like family.He had all the knowledge when he was ready for kindergarten.Thanks to you all for your hard work,patience and love.

It is the best school I have ever attended.Even though it is a nursery, many life lessons were learned.
I joined when I was younger and had a great learning experience with my teachers.
The teachers there communicate with the parents allowing them to know exactly how their child is doing.