We needed a rental car for 7 weeks and was looking around for the best price. Of course I was familiar with the Hertz name so I started with Hertz near our home on Long Island NY. After checking out other companies I found Hertz had the best prices for what we needed and then I decided to compare other pick-up locations. I found that they do vary. I checked Hertz in Teaneck NJ because it is also convenient, being a couple of miles from our son's home. The same exact reservation was $400 less. When I added a AAA discount I saved another couple of hundred dollars.
When we arrived for the pick-up I was surprised to see the tiny office located in the corner of a small shopping area. From the very beginning, Steve, Rachel and Kenny at the Teaneck office was super nice. It was obvious they knew their business and were sincerely interested in pleasing their customers. We were even given a larger car than I originally requested and the service we received from everyone, but I will mention Kenny in particular, was above and beyond our expectations. To make a long story short, it seems that Hertz HUV's don't always come with a cover in the open cargo space. As we were traveling around the country with lots of luggage, they understood our needs and everyone did their best to satisfy us, from calling other Hertz location to going to a nearby store to see what could be purchased to solve the problem. Once that issue was resolved we were off.
The VW we were given turned out to be an excellent car. We drove over 10,300 miles (unlimited free miles, of course) and never a problem. My husband returned it saying he wants to buy one just like it.
When we returned the car, I was glad to see Rachel, Kenny and Steve there again and we were treated like family. They were sincerely interested in hearing the details of our trip and in spite of what I read about rental companies, they were true to their word about the fees and rates. I don't know if 9 months ago there were different people running this location when Gianni, a previous poster, wrote his review but our experience was night and day different. In fact, Steve waved a charge that he said was placed because of laws at the time I reserved my vehicle. In the end, were actually sent off with warm hugs and hand shakes. If we ever are in such a need again, I wouldn't hesitate driving the 100 miles from home to pick it up a car from here.
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