Hawthorne Animal Hospital

Amazing value in terms of their PAW plan and very very nice people! My dog loves it there!

No more small pet specialist. RIP. Just a very loud and unpleasant woman that gives me directly conflicting information than that of the wonderful woman that used to be there.

9/22/15 I will no longer bring my pets here or recommend this facility.

I have been a loyal HAH for over 13 years. For the past few years I have taken my dog for monthly arthritis injections, so I have a clear picture of the changes with this facility. About 3 years ago it was acquired by a corporation when the Shefski’s retired. Dr. Robben, Dr. Walker and the original staff continued to work here and were wonderful. In the past 6 months there has been a complete turnover of all staff. Each month there would be new workers; and they don’t know what they are doing. There have been several different vets since the beginning of the year and now Dr. Robben has been relieved of her position. They are deceitful and will lead you to believe that Dr. Robben is still there. Dr. Robben was the only reason I continued to bring my pets here. Be advised that this is no longer an individually owned and operated facility. It is run by National Veterinary Associates Inc., not to be confused with American Veterinary Medical Associates (a professional organization for veterinarians.) I contacted the corporation and spoke with Vice President of Operations who passed me along to Bethany Botzenhart, Division Manager. She couldn’t refute my complaints. I was assured that Dr. Robben would remain and things would be functioning as well as before. Apparently this company has no problem lying to their clients.

12/10/15 Be cautious with their Paw Plan. After a couple of months I decided to completely pay off the plan and was still charged the next month. It took me 3 weeks of continual calling to get reimbursed.

I have been bringing my best buddies here for 25 years. I have so much confidence in Dr Robben. Not only is she a brilliant vet but she has always been kind, gentle and caring to my dogs and to me and my family. Even though the office is so outdated it is always clean and rarely do you have to wait too long in a crowded waiting room. The staff is always so sweet also.

I took my pup in for the first visit and was a very pleasant appointment. Hash was very comfortable and slept throughout most of the visit. The doctors seemed knowledgeable and so did the staff. They gave me advise on training and feeding my pup. I will be sending my friends to them!