HackensackUMC Fitness & Wellness Powered by the Giants

Customer service is impossible to contact. I am a senior and have health issues that keep me from coming in to "freeze" my membership when I am feeling ill and you can't do it on the phone through customer service.!!!!!
I am probably going to cancel my membership completely.
Also, after they do an evaluation of mobility, etc., they use scare tactics to try to get you to buy a trainer package saying things like your not in shape and it is dangerous to use the gym unless you are supervised "you could hurt yourself" even though my doctor cleared me for unlimited exercise and my balance is excellent!

Can I just say this gym owns all. I get the price is above some of the others but only because it is TOTALLY WORTH IT. When you get to this gym and see what it has to offer and find yourself never having to wait in line for any equipment, that's how you know the membership was worth it. So many classes, a free personal trainer session and nurse examination every 90 days, plenty of showers, and a facility so well and maintained, it makes you feel like you are paying pro athlete service without the pro athlete costs (it costs more than other low budget gyms BUT it is not crazy expensive. I love the events they set up as well.

my experience at this facility has been nothing short of phenomenal. i'm a powerlifter that trains at a crossfit gym during the school year down in north carolina, but every summer i come up to jersey to visit family, i train at this gym. they are kind to students and affordable. they don't put on the pressure to extend membership for longer than you're looking for. the personnel are courteous and respectful, and these small gestures definitely help to make my training time positive. i quickly feel at home when i come back here, and get into a groove right away. the other clients are also respectful, and there is not a sense of bro-culture that overtakes the sports performance level. it's a good environment to get work done; the power-cages are decent quality and the bars/plates are all in good shape and usually organized.

This is a world class gym with all the amenities. It has a crew that is constantly maintaining and cleaning the facility. The staff is friendly and it has the latest exercising equipment. When I workout at the gym I feel like a pro athlete because of state of the art equipment, olympic size pool, sauna, steam room, jacuzzi and the turf on the second floor. The best part is the childcare section which is open all day unlike other gyms and it's free with retired care takers and teachers watching your child. Ill give this place 5 stars easily!!!

Great place to be. People who are negative need to pursue a solution to their INDIVIDUAL issues. Management is there for a reason. Lots of ways to resolve and address things. Nothing is perfect but as for me and my husband, it's 5 stars. Best aquatics center around!! Joined before building was even put up and ready. Best decision even though things have changed. Expect change. Can't deal with things, drive up and down Rt. 17, you DO have other choices!!