Hackensack Auto Spring & Wheel Alignment Co., Inc.

Great service! Really good people!

On a road trip in an RV. Not many shops will work on them. No problem here. they were fast, courteous, and economical. Highly recommend.

While the place has great customer service and it seems as though the guys there know their stuff, unfortunately I got the one who really didn't want to put the effort in to get my alignment right. Instead, he wanted to rush the job so he can relax before the whistle.

I brought my TTB F-150 in because I got my alignment during the last winter when my bed was filled with snow (too cold to melt and no room to dump it). So, when I finally got the time to do an alignment, it was towards the end of summer so for a while, I was driving with the wheel cocked to the right. When I left, the truck was pulling a hair to the right and the transition from turning to straight ahead was a little hairy. Given that my mileage was good, I figure toe was good. I also noted that the tires tilted the wrong way when turned, which indicated the wrong caster angle. I brought it back explaining these issues and to fix it, they decided to just grease the ball joint but left the angles alone. More troubling, the alignment bushing they replaced they never fully seated (prongs on the bushing wasn't down in the hole far enough to engage the prongs on the axle).

So, the person that did my alignment essentially just gave me a toe-n-go alignment. More troubling, the alignment bushing wasn't installed correctly so the bushing could spin in the hole (and has). That and when I looked at the bushing they did not replace (I put adjustable ones in when I rebuilt my front end and they used a fixed one) at my next tire rotation, I wasn't shocked to see the bushing set to almost max negative caster (hence the tire tilting incorrectly).

So when you go here, I would recommend asking for anyone but Dave. There was no reason why he was done in 20 minutes and absolutely inexcusable that it wasn't fixed at my second visit or the fact the alignment bushing wasn't installed correctly (thank God it didn't spin on me on the highway). Shame as I've heard nothing but good from people about this place but due to this one person, I will probably never go again.

These guys are old school and awesome at what they do.
I would give 5 star if only they would upgrade their equipment for exact alignment measurements and printouts.

Jobs are completed in a timely manner, pricing is competitive (great for the quality of work). Friendly staff who will go out of their way to explain issues to you and offer resolutions or at least point you in the right direction.