Great Neck Car Wash Ltd

Good car wash, and good service.

Absolutely terrible . Charged me whole lot of money for nothing . Really really disappointed. My cousin had the exact same experience . Will never go or recommend.

Titled: Not only did they do a poor job, the owner was rude and tried making me feel I was wrong for expecting my car to be cleaned.

The wash was very busy and I noticed they took 30 seconds to vacuum my car. I waited to see how it came out for the guys to finish wiping it down. Right before my car was ready, a woman next to me was complaining to the guy who seemed to be the "manager" about the same thing I was concerned about and there was crumbs left on the floor and she wasn't happy. Sure enough, I got to my car and it was filthy with crumbs/sand/dirt not vacuumed up. Again, the wash was very busy and I understand how things work but I complained and asked for them to vacuum it better. The "manager" looking guy came to my car and instead of apologizing quested me on why I would thing the gum rapper they missed on the floor mat was an issue. I told him I just spent $40 plus on a car wash since I paid for the highest level of wash and gum wrappers shouldn't be missed let alone all the sand and dirt. His next response was, you paid how much for your car wash??? I thought he was going to give me some money back but he continued to just give me a poor attitude about how I shouldn't expect all the wrappers, crumbs ,and hair that is on your floor mats to be spotless. I didn't want to deal with this man anymore since he not only wasn't helpful but RUDE, so went inside and asked the cashier who the owner was. She explained to me that I was just talking to him. The "manager" was actually the owner! VERY DISAPPOINTED. Not only did they do a poor job, the owner was rude and tried making me feel I was wrong for expecting my car to be cleaned. Especially for a car was in Great Neck, NY, I would expect a better level of service and treated better as a paying customers who can get a cash wash somewhere else for a better job at $20.00 and the owner appreciates your business.

I got the interior detail because someone threw up in my car and I needed to get the smell out. First, the price on the website isn't real. We called to ask how long it would take and was quoted 3 hours and to bring it in whenever. We called again shortly after to ask if it's really $70 as per the website and this time she said it would be $129 and it would take half a day and we needed to make an appointment 2-3 days ahead. Then I called back shortly after to explain I only need part of the car cleaned and she said to bring it in to have them access it. The guy looks over my car and says to clean half of it would take 3 hours but cost $100 while cleaning the full car would take 3 hours and $149. He suggested I clean the whole car because the smell is probably everywhere so I agreed (my own fault at this point and also for not inquiring why it takes the same amount of time to clean half vs. full car). He said there would not be any vomit smell afterwards.

I pick up the car and I smell the door and it smelled like vomit. I mentioned it to the guy and he said let the car air out and dry completely for 1-2 days and the smell will be gone. I paid $160 (incl. tax) and tipped the employee so total was $185 in the end. It's been 2 days and the car smells like vomit! It's not as bad as before I got it cleaned but he told me there wouldn't be any smell.

I didn't like the 3 different price quotes and 2 different time quotes I received. I also didn't like that he told me the smell would be gone and it wasn't. I had asked if he'd cleaned vomit smell out before and he said something about being around for 20 years that he's seen it all (never actually answering the question). I'd rather have them tell me the truth than lie to me. Because now I will tell everyone that this place is not trustworthy. The detailing was fine if I didn't have this one awful smell but I wouldn't go back there even for a regular car wash because I don't trust them and the prices are steep (it's in great neck so what else do you expect?).

They ruined my leather seats with their bad chemicals and when i talk to the manager he says it didn't happen here! Really? I never took my car anywhere else to clean the seats and i always do it myself! And also The cleaning job was very bad so i cleaned it myself after paying 35 Dolores! I avoided bad reviews and i gave them a chance and here you go! If your care about your car Just go somewhere else!