Grand Lux Cafe

While the food here is pretty solid, especially pasta and sandwiches, the service and clientele was so awful on a recent visit that it will be my last time there. Service began with a waitress who didn’t come to our table to take drink orders or at all, for nearly 30 minutes until we asked another employee to find her. I then had to track her down again because my beer order never showed up. When it did, it was the wrong beer. Our friend with us also got attitude for ordering a mix of juices on the menu because the mix itself wasn’t on. She was also told twice that refills weren’t included, which would be fine information if it weren’t for the attitude and huffiness. Later, a patron across the aisle loudly commented that she’d like to be moved because our table was staring at her. This was apparently because a 10-month old baby had looked her way twice. He was probably confused as to her orange fake tanner glow. The food itself was good as it has always been. The pasta was excellent with a huge amount of flavor and the cuban I ordered was on delicious crispy bread with a good balance of meat and sourness from the pickles. This was also the first time I’ve ever been told we needed to order dessert before food even arrived because apparently one dish took 30 minutes to make, not even one we’d asked about. Forgive me, but that seems like a problem with the menu or approach. Very strange for a restaurant with tons of desserts sitting out at the counter on the way in. When we approached a manger while leaving, he did seem vaguely apologetic, but did nothing to make the experience right and I suspect it wasn’t the first complaint. While walking out, I heard another table sending back food because it wasn’t the dish they’d ordered. On food alone, Grand Lux is a great option to break up a long day of shopping at the mall, but the service can be truly horrendous.

The food and drinks were great! Our waitress seemed overwhelmed but each time I had been to this particular location, they did seem rather busy.

Good food excellent service. Would come back

Our party of 8 including kids of various ages really enjoyed our Sunday lunch here. All the food was very tasty but the beef Wellington was really good. The atmosphere was vibrant, service was great, and the prices very reasonable. We're definitely coming back.

This is our absolute go to restaurant! After a rocky start 8 years ago, they got some incredible management and made some serious changes that took them from mediocre to simply outstanding! They continue to keep the menu fresh by adding new dishes. As a matter of fact, one of their new salads I had today was the BEST salad I ever had (it took all my strength not to lick the large bowl!) They listen to their customers. Their servers are the friendliest, happiest we've frankly ever met. The front reception area can get busy, but the staff always greets with a big smile!
We have many wonderful choices of places to go, but we love bringing friends and family here because we know the standards are top notch!! If you've been there before, give it another try- if you never been there before, you will NOT be disappointed!