Grado Labs

Great American-made product. BUT, I had one of the worst customer service experiences of my life. I bought their headphone amp along with the GH1 special edition headphones. The headphone amp arrived broken. They had me send it back to them. Then, they returned it to me even more broken. It took them a quarter of a year to get me a working unit. For some reason, even though I kept telling them that I had bought the unit new and it came broken (and they acknowledged that fact), they kept trying to repair it rather than give me a brand new working unit. Finally, they relented after the retailer intervened and contacted the owner Mr. Grado himself. I hope he fixes this operationally so it doesn't happen to other customers because it was shameful. They never ever offered me any kind of discount or anything either.

As a an avid audiophile I own a couple of pairs of grado's RS1's, and 325's, I didn't realize the factory was here in Brooklyn until a couple of years ago.
The service has been phenomenal getting replacement parts(pads, tips, etc) and getting my bad boys serviced. Super quick turn around and friendly staff.
Amazing headphones and amazing service you can't loose...