Fred's Independent Transmissn

After years of going out of my way to an out of town mechanic, we decided to bring one of our four cars to First Independent by way of tow truck. Our first impression started well with the Secretary at the place: a very pleasant person (Carmen) keeping up with the flow of customers and phone calls returned all my calls and finally it was Mr. Cruz turn to call me. Well, he got the chance to do whatever he can to my car, since it was not starting when we called the tow truck, but to my surprise, he just told me that nothing was wrong with the car, nothing owe and to go and get my vehicle from his shop.
Years of being rip off by different mechanics, it was a great experience to know there is still people that value the first principle of business; A happy customer, bring more customers.
Thank you Mr. Cruz and Carmen for all your help!!

MUCH AGREED. Mr. Cruz is a very caring, compassionate man. I am a reverend in my own congregation and can personally attest to the loyalty and sincerity Mr. Cruz expresses on a daily basis. This man is nothing but an honest, respectable business man who does everything he can to help his community. He runs one of the finer auto repair facilities in Union Co. and that should say a lot coming from a retired Master Certified ASE and GM "A" class auto tech, like myself!

This establishment is first rate all the way! Work is completed as promised and on time. If any issues follow, Mr Cruz is more than willing to work until customer fully satisfied. I would recommend to any one needing all types of vehicle maintenance.

These guys are a bunch of crooks. They do not follow through with what they say and install & sell USED PARTS when its not noted anywhere on your bill. DO NOT DO BUSINESS HERE, the owner and all service help are beyond RUDE! SCAMMERS!!!!

Do not go here, I was recommended by a fellow police officer to go here because they get their police cars worked on here, they do NOT do good work at any circumstance. I went here because they said they would give me a good deal but in the end resulted in a headache. They did some transmission work on my vehicle to fix a problem which resulted in a much bigger problem and the car making loud noises. I went to get a few other opinions on my transmission after they did the work. The result was that it was First Independent Transmission's fault, they did not correctly do the job and forgot to put a part back inside. The owner "Izzy Cruz" tried to say that they did not do anything wrong and wanted me to pay more money for more parts and labor even though it was under their "warranty". Their warranty means nothing because he kept trying to charge me. They may try to be nice to you, but they are really being fake to you. Do not fall for what they say, they are scamming people and taking your money. After I went here a friend of mine said an incident like this happened to her also.
When I went to a different auto shop to get my transmission worked on, they fixed it and I received it the next day with no problems what so ever. They said that whoever did previous work on my vehicle did it wrong. I do not know how First Independent Transmission is still in business. Do not go to this place, and do not trust anyone that works there or any of their "Techs" that do the work. I hope this review helps someone out there and does not fall into the same problem I did.