Footprints Cafe

I ordered curry chicken with white rice and a Jamaican soda. When I arrived i quickly took my food paid and left because they usually always get everything right and I had to pick up my daughter from daycare. When I finally got home I opened the bag & there was no soda. I checked the receipt. They charged me 3 dollars for something I didn't receive. I called and kindly told them I was charged and didn't get it. She apologized and asked me for my address, I gave it to her. I was told a delivery guy would make it here shortly. its been 4 hours since then. I just called and told them & they all laughed and hung up on me. I don't recommend this place! They are very careless

Waiting 2 hours on a pick up order is not good.
Now today (2/12/16) waiting 3 hours for delivery....it is supposed to be on its way an hour now. I bet it would be cold. Taking away a star.

Visited here for the first time just around 2 PM. It was pretty quiet. Food came quickly. Server was attentive. The food was AMAZING! I got the Rasta pasta and King fish. I wish I lived closer by so I could order takeout!

I Had A Fantastic Time In There During My Visit, I Was Seated Right Away, My Order Was Taken Within 5 Minutes Of Me Sitting Down, Drinks 3 Mins After That, Food Was Brought In A Timely Manner & Was Delicious As Always. My Waitress Kim Was Terrific. Looking Forward To Many More Great Experiences Like This In The Future..

Where do I start this experience happen 12/13/2015---------------I never experience the worst restaurant service in my life. My girls and I went to the Footprints on Clarendon Rd.. My appetizer came after my entree. The cod fish cakes were extremely hard and my entree Shrimp Roti was cold (just shrimp and curry sauce, did not taste good)--- told the waitress that the roti was cold her look was "this is not the first time look"..... so she apologize and pretty much microwave the food so that it can be hot------

After all that I let it go and still order a meal to go for my fiance-- and 2 hours later with no food to-go yet.. The bill arrives with everything charge double or 3 times then what we order.. The waitress was very unprofessional and clearly not pay attention. One hour later the receipt was fix and yet still no food to-go has not reach my table yet. By this time, I asked for a manager and they explained to me that she is upstairs busy and the other manager is coming in soon-----

(Here is what makes things more complicated/annoying) Now the Credit card machines are down and the waitress told me and the other guests to go across to the Mcdonalds ATM to take out cash.-- A gentleman who claimed to be the "Assistant" manager came to the table and I explained everything- he said he will check on my food---- 20 mins later the Original Waitress comes back to the table and said that the take out is not done and not going to be done anytime soon (They forgot to put it in)--- I told her to canceled everything and she also said she understood and agreed--

I ask to speak to the same Assistant manger again because now its 3 hours later and I waited for nothing.. He came over I said I will never come back here and everything is so bad. Now you guys want me to go to Mcdonalds and take out money--- I am not paying for this--- he absolutely agreed and when I got up to leave all of sudden the Manager came to me and the waitress asking me whats wrong and I explained to her what happen and that her "assistant manager" understood and told me to go---

Here is the icing on the cake--- The manager tells me that he is not assistant manager, he is a runner and he should not told me to go that he should of ask for her---- so now the waitress lied and people working in the restaurant claim to be manger when they are not.. What kind of business is this and why would anyone go back to this place--- NEVER AGAIN! The manager offered a coupon I declined --I will NOT go to this restaurant again.