Fluff-n-Fold Laundry Services

The staff was extremely rude, as if they were doing me a favor. I would never go back and suggest anyone who does expect to get yelled at.

First time ever going to a laundry mat. Chose to do the self-service and was happy to see that the place is very clean with new and clean machines. The place is very small though and a majority of the machines are taken by workers of the business. Out of the 20 machines, about 10 were being used by the business. No place to sit to wait or fold laundry when it has dried. Though they do offer many laundry bins to hold your clothes when it has been washed. Have a change machine inside and paid $3.50 to wash one load and dry for 30 minutes. Good place if your in the neighborhood but have to get more machines to accommodate the self-service.

The staff are very rude and yell at you. Each time I dropped off laundry for wash they continually told me to buy a $5.00 bag. I did not want to use the same bag for everything for fear of it beginning to carry bed bugs.
Recently I dropped off laundry and the staff insisted i get a bag or she was not going to be able to wash my clothes. They said it was easier for them if I had a bag and did not care about my concerns.
I returned to pick up the laundry and had dry cleaned shirts with me from another place i use who are much more friendly. The staff began to yell at me because I did not bring the dry cleaning to them. I attempted to explain why, but was cut off and yelled at again for them having to wash my socks. I asked for a refund for the $5.00 bag because I was never treated so abusively at any laundry service and will not be returning and they said no. The staff yells at customers and tries to bully there way into more business. I would not recommend this service and will not personally return.

I do want to say I have done laundry at Fluff n Fold since they opened and have had good experiences other than my last interaction above.
Update: The staff has called me on my cell phone to apologize and offered me a refund for the $5.00 bag.