Five Star Building Products

Having been a customer of 5 Star for over 4 years its truly sad when you realize customer loyalty means nothing to a merchant. In my most recent order I had spent nearly $3000 for several picture windows. A few weeks later one of the windows developed a large crack in the panel. After over 5 weeks (Yes, 5 weeks!) of back and forth communication with the owner, Dan, who had initially promised me that he would get me a replacement glass panel, i discovered that no action was taken. My patience and understanding was now exhausted. At the end no glass was ordered and to make matters worse my calls and texts went unreturned. As a business owner I find it so utterly shameful that a business would resort to lying to its customers. It is one thing to be deficient in customer service but its another to be completely blind of what is the true business objective. Suffice it to say- I will be taking my business elsewhere and over what? Yes, one cracked glass window.

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