Firestone Complete Auto Care

Every time I take my car I ended up paying more than I expected. My car tires are still under warranty, but still had to pay $120 extra. Would not recommend.

Excellent service and great prices!!!!
They gave me a great price on new tires. Didn't try to sell me anything I didn't want or need. Just great service and top quality work.

Great service and experience .. highly recommended!

It may be cheap, but if they can't respect me as a professional, they haven't earned me as their professional customer.

I called and was told my best bet was to drop my car off or schedule an appointment. I chose the appointment for Monday and told them I'd come at 1 pm when I'm on lunch and arrived at 12:55. I was under the impression that they keep their appointment times, yet my car wasn't on the lift until 1:40 because at least four cars that were dropped off were serviced before mine.

I was one of two people waiting yet it took 75 minutes for an oil change. Either do the other cars when the non-lazy people with appointments aren't waiting. Or at the very least inform me of the backup instead of insisting, "you'll be up next this time, I promise". I understand that things may get backed up, but those who have scheduled a time should be given priority over a "ready for pick up sometime between noon and 3". There are plenty of other service shops in the area that appreciate your time, and I will be unlikely to return in the future.

Found them via TireRack, called ahead - twice - to confirm they can do the job, time and cost. Had wheels shipped there...upon my arrival I was told they do no have lug nuts for my popular Chrystler car...and sent me on a goose chase. Upon arriving with the lug nuts, they then tried to charge me over $800 for TPMS sensors (normally cost $25), lots of additional fees and at the end TOLD ME THEY COULDN'T INSTALL THEM ON MY VEHICLE and said I should try another place?!? Its like going to a grocery store and having them tell you they don't sell milk and the bread will cost you a few hundred dollars! Not to mention the manager seemed absolutely clueless about what planet he was even on. STAY AWAY! So many better, knowledgeable and capable tire installation companies out there.