FedEx Ground

The managers were so helpful, I got my package with no hassle. And there's a team leader there in the afternoon shift who was so helpful and caring of his customers. He should definitely be promoted to management if you want this building to go places.

My package was not delivered because I was supposedly not home. When indeed 2 out of the three times they allegedly came, I was at home and heard no knock. Also, our building in the basement has a mailroom which ups and fedex has access to. Now I have to pay extra for a cab to reach this super far place.

worst experience ever. but if ur package there, no way u can avoid goin there

If they didn't come to your door and you call to pick it up WHERE EVER the office is, you can't get it regardless. They either deliver it on the later date they gave to you or if you request to pick it up the location, they will give you LATER date to pick it up. It's like the dispatcher just wants to get off the phone with you and be done. No help what so ever. People get paid to have the job done. I wasted money for express shipping. On the day of them attempting to deliver my package, the dispatcher COULD NOT GET THEM ON THE PHONE!!! they could be hanging out and no one will ever know. They have terrible communication skills and lack professionalism. To hell with these people. They shouldn't earn a dollar or pissed on to put out a fire.

Absolute worst delivery service in THE BRONX! Drivers will lie and say you're not home, leave NO notice/Door Tag. When you call to inquire, CS acts like you should just accept the horrible service that YOU PAID FOR. Also, drivers will also just "not make a delivery attempt" if busy. Well they know when they load their trucks if they will be busy package count + weather etc. And the favorite excuse for the 800# people is "it's the holidays, so there are lots of packages". As if Xmas NEVER HAPPENED EVER BEFORE! The lack of staffing is disgusting for such a "large" company. I suggest when ordering online, STRONGLY request they do NOT ship via FedEx. Provided tracking and delivery dates are more HOPE than anything else. On a bright note, Sandy (at the Bronx terminal) has been helpful, but honestly I just want the items to be delivered. I don't want to hear excuses for why the driver failed do to his/her job. If tracking says its on the track, the driver SHOULD deliver...PERIOD. Everyone there should be fired day after Xmas!