As a regular and good customer of exhale spa I would think I would receive great customer service, but no. It is a super hot humid day and on my way to the class I suffered major dizziness and vertigo (which I was diagnosed with a year ago) and obviously could not take the class. I called to see if I could keep the last class in my package, but I was told because they had "extended the courtesy before" they could not let me hold on to my class even though I was sick. People do get sick at any given time, so they should be willing to help people who do--especially ones who generally support their business. They just lost a valuable customer.
I guess I will be taking the other barre classes that are everywhere now. When you have competition like they do, you should do everything you can to keep your customers.
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