BUYER BEWARE!!
After being a customer of Et Al for years, starting with their original shop in Allenhurst including private dinner parties at my home with a well developed relationship with the owner, I was stunned at my last experience. I had planned my third dinner party with them but due to unexpected circumstances I needed to cancel. I canceled more than 10 days ahead and since all of their foods are "fresh" there shouldn't have been a problem, especially since my signed contract mentions NOTHING about cancelation fees. I foolishly gave them the ENTIRE fee on signing the contract which is never the case that I know of for a catering event, but because of my long-standing relationship with the owner, I wasn't concerned. Upon cancelation, I was told that they were keeping 1/2 of my charges (about $870) even though nothing had been purchased for the event. When I brought up that there is nothing in their contract stating that, I was told they would refund my credit card the full amount. Well, that never happened. The owner claimed that she credited my card but she then was told that her bank "canceled" the refund (hmm!) so she would send me a check. That was at the end of September. Then I was told she was keeping abut $250 of it for "administrative fees!" I tried calling the numbers I had for them but they were disconnected. I called the number on their website and the only phone number listed was the owner's personal cell phone. Numerous calls and texts went unanswered until I left a message that I was filing a "small claims court" file. Again I was told the check was in the mail though it was coming "post-dated." In the end, I received two checks over a period of time the first week in November. Six weeks of constant badgering on my part, so many unanswered calls, so many unanswered texts, post-dated checks and having to fill out court papers, I finally received my money. I would suggest that you think twice before booking a catering event.
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