Enterprise Rent-A-Car

Be me. Be the day before thanksgiving. Be on the wrong bus to NJ. Arrived really late, like 10 minutes after closing. Enterprise rep, Matt, was super nice. Even had some donuts on hand. Smooth process in what could have otherwise been a major bummer.

The customer service was outstanding. I felt like I had a family member in the rental agency.

I was very pleased with the Service at Englewood Enterprise Rent-A-Car. Not only did I get the type of vehicle I wanted, but the price was right too. The attendant was very courteous, helpful and explained the various options and provided the one that best suited my needs. The vehicle was perfect, drove well and made our trip the more enjoyable and safe. I will definitely return to this location for my next rental.
Rita

My last car rental was fine. My problem comes from Corporate. Several years ago I was an avid renter for close to 10 yrs. As of late I don't rent nearly as must, but every time I do....the rules seems to change. I understand the need for certain things to be in place...I do. But there should be a few exceptions for those with a membership card, corporate account and an unscathed relationship with Enterprise!! To which certain information was not explained until I got to the location which put me in a very difficult situation where I almost lost contract work! Enterprise Corporate, you need to do much better by your loyal and residual customers!! Branch Manager Matthew Nessim from the Dean St. location did an excellent job diffusing my issues and doing every he could to make my experience less intrusive!

Made a reservation to be picked up after dropping off a car for service. I specifically stated we need room for 2 large car seats. After 15 minutes being late I called and was told they'd "be right there." 40 minutes later my ride arrived... in a Camaro.... with a rather shy looking female associate in the backseat. "We were short on cars," I was told. So after expressing my displeasure, having my 1 of my 2 carseats twisted into a trunk which was obviously not going to fit anything, then cramming both into the back, I rode with knees in a dashboard to this location in Englewood. Much further than the 1 mile away where we had actually booked in Westwood.

On arrival, to a lot full of GMC Envoys, and 4 door Corollas, I then waited while 5 people stood around and talked about the dubious nature of these 2 and their prolonged trip and how this and that employee was going to 'flex' in and out of their respective shifts. No paperwork had been started during the entirety of my delayed day. Not from the moment I got confirmation, to them being late, to being in traffic, to 2 calls by my drivers asking for someone to do so. 20 minutes later, with reminders of the price of gas if it isn't returned full, I am on my way. With 1/4 tank of gas.

When dropping off the car, I expressed my displeasure to the manager. Again. Including the condition of the gas tank and my returning it 1/2 full instead. He promptly takes the keys, ushers another couple out and into the car I just arrived in. No cleaning, no check of the vehicle. When he comes back in he asks me to hand him one of the business cards on the wall. On it he writes "1/4 tank gas free valid 4/7/16." I think I am just going to keep this card as the laugh I had was my only positive experience thus far.

I wasn't even going to take the time to write this. Except 2 days later I got my first telemarketing call on a number that had, up to now, never received such harassment. Coincidence? Possibly. I'll just let your next potential customer decide.

** 4/9/15 - If customer service was really your priority Annett you would have checked to see I had already done so before wasting more time on this matter. I have already spoken to the Englewood manager, who claims it was all Westwood's fault. I have received an email from Westwood, after hours and with zero reply the next day. No, if customer service is your priority then you already have all my information and can take the time to actually do something about it. You have taken enough of my time on the single worst rental experience of my life. Do something or remain quiet. At this point those are your only avenues of professionalism left.

And should anyone think that this is just some really angry customer looking for a freebie, feel free to send me an email and I'll be happy to provide a copy of their correspondence thus far and you can decide their level of "customer service priority" yourself.