Enterprise Rent-A-Car

After coming off the cruise from hell (Anthem of the Seas 2-7-2016) , Mike was so gracious, and made sure my rental went smoothly and quickly so I could get back home. He even did a follow up call to make sure we arrived home safely. Mike went way above his job expectations and I appreciate it.
Stan Hodges
Overland Park Ks

I love the friendliness of the workers. I just dont like that they are closed on Sundays. It forces to pay for rental for an additional day and either be late for work to return car Monday morning or have car parked all day until you finish work. No Bueno.

Customer service was appreciative Car was comfortable and clean and follow ups were without hiccups.

Above and Beyond, I SAY!

Didn't have the car I needed at their location; however, they drove to another and got me a better car at a much cheaper rate............ Thank You! And to that Rep, can't name names........... I'll call her "A", because of you all my and my friends business will come to that location.

My advice to anyone looking to rent a vehicle from this location is take pictures of the vehicle before leaving the lot because there is a good chance you will be accused of damaging the vehicle because the employees there do not conduct their vehicle inspection properly and fail to notate ALL marks.

I was initially helped by the Assistant Manager, Shelli. She showed me the car, which was not in the greatest condition with marks and dents throughout and it was not clean. The inside was not appealing at all, covered in stains and was clearly not cleaned in anticipation of my arrival. She mentioned that they had just received the car from the Newark Airport branch (which would explain why it had “EWR 27K” written on the driver side back window and was dirty; they probably did not have time to clean it) and then said, “Newark Airport always sends us their piece of crap cars.” I was a little uneasy over that comment, but thought I would only have it for less than a full day and I was in a hurry, so I let it go. Shelli and I walked the vehicle and she showed me a card that could be used to determine what scratches/dents are worth noting, which was the first time I have ever seen such a thing, but she didn’t even use it anyway. We made our way to the front passenger side toward the bottom of the bumper and I noticed numerous white scratches along the bottom. I pointed it out to Shelli and she said, “We don’t have to worry about those marks because they’re at the bottom.” We continued on the passenger side where those marks continued along the bottom, but I didn’t point them out again because I was just told that we don’t have to worry about them. We finished and I left soon after.
My fiancé returned the car early the next morning and that was when the worst treatment a customer could receive took place. The Branch Manager, Kimberly C., who should be re-trained, walked the car and accused him of damaging the vehicle, pointing to the white scratches along the bottom of the frame. He insisted that she was mistaken and asked to speak to Shellion so that she could confirm that it was not his fault. Kimberly looked at the paperwork and insisted that Shelli would have noted any marks on the vehicle on there, yet she didn’t notate any of the marks that I pointed out that were along the bottom of the car. Shelli arrived and looked at the vehicle and said that she only knew about the marks on the bumper and the ones on the side were new (please note that they are the same exact type of marks). My fiance called me and asked me if I knew about any marks on the car and I told him that I remember the ones along the bottom of the car on the passenger side. Shelli told him that I was “lying” and insisted that only the marks on the bumper were there. He tried to reason with Kimberly, pointing out that before he told me anything I instantly referred to the marks along the car and that all the marks are identical, how could I mimic them? Kimberly rolled her eyes, scoffed, and repeatedly told him that he was at fault. Kimberly and Shelli’s actions were so disrespectful and rude that no apology can make up for the embarrassment from this public display of obnoxiousness. Since we did not add any damage to the vehicle and Kimberly was unwilling to listen, my fiance suggested she call the police so a report could be filed; there was no way that we were going to allow her to hold us at fault. A few moments later, Kimberly said, “I am going to take responsibility for the damage on the car, but I just want you to know that I know you damaged it and I believe that Shelli is telling the truth.”

The story doesn't end there. After filing a complaint with Corporate, no one contacted me to resolve this issue, BUT I did receive a letter about a claim for damaging the rental vehicle! Kimberly dismissed us and then filed a claim once we left? I could not believe it. I called Corporate again and I am still waiting for someone in Corporate to contact me. I am shocked that a business is allowed to operate like this.