EmpireCLS Worldwide Chauffeured Services

We were very happy with this company. AmEx travel booked us last Thursday evening, after we learned that a last-minute flight cancellation would land us at LAX instead of our destination airport, some 60 miles northeast. I called the dispatcher, Todd, twice more due to further delays and ETA changes. He was efficient, cheerful and reassuring. We landed at 2:30 AM. Our sedan driver, Danny, was extremely professional and friendly. It turned out that there were three locations of our hotel within a few miles of each other. Had he not hung out to make sure were were OK, we would have had to get another ride at 3:30 AM. We would definitely use this company again.

Best of best car service...

Unbelievable service and professionalism like no other. My experiences with them have been great whether its been for work or personal use. If you need the best and don't want to worry or stress, leave it to EmpireCLS. I have been using them for over 8 years.

If you are planing to work for the company, "STAY AWAY" They want you to be their slave.I worked for them for two years, due to my obligation (Wanted to save for Dunkin). Today I own Franchise and I take care of my employees very well. I have to thank this company for teaching me a lesson, which is "Business Growth is within taking care of your employees, Not by making them work 18 hours a day and pay 6 hours worth" Shame on Empire CLS

*****STAY AWAY From this Service******I used this service for nearly 3 years, services was mediocore but finally what really drove for me to sign-up to yelp just to post this is the complete lack of repeat customer appreciation and ridculous system. For the last six months I used them twice a week for aiport service, never an issue. This past thursday I had two reports of alleged no-shows with claim on the last no show that I the ( customer gave them wrong fligh number). Although they sent me an email with flight number they looked up and received both ridiculous challenge that I gave the wrong number. Indicating they dont give numbers but then stating they realized the filght was incorrect and sent me a voicemail. So first they don't do but then they do. It was completely absurd. My ordeal ended in me taking a yellow cab from the airport, being treated without any customer focus or service from Empire CLS. I am now moving to Jersey Limo and will find every post I can to share my experience to warn against a Empire CLS service that cares nothing for you loyalty and/or shows no understanding of customer service. FYI, Fare comparion you will find they also charge higher rates. So perhaps I should thank them!