Ectaco Inc

The device I got, partner lux 2, has some issues, it turn off by itself, and the screen was not responding few times, I am trying to return the device, it is hard to get in touch , it looks for me like they are playing games, but this is nothing, so I called ectaco located in NY, the gentleman spoke foreign language with me (my home language) and when I told him that I would like to send it back due to technician issue, he responded to me like:" maybe you dont know how to use it" I responded "I am sorry but I am an IT guy, and I can I know how to use it , and I can tell it is either the software or hardware issue, most likely hardware" he responded " u dont know how to use it, u dont know anything, if you are so smart to return it go ahead and return it, dont buy stuff if you dont know how to use it" I was like WOWWW, I have NEVER EVER hear anything like that !!!! !!! that changed my opinion about this company forever !!,

Ectaco resells their OLD products by just relabelling them - e.g. their 2008 English Tagalog dictionary suite has been relabelled as 2013 English Tagalog dictionary suite - without any changes being made in the software. They pull in suckers who think that these so-called NEW products are upgrades. But when those suckers buy the NEW products, they find that they are in fact OLD versions. Let the Buyer beware !!

ECTACO should be called EVIL Empire for language learners. The company makes lousy products with insufficient, unprofessional and incomplete translation vocabularies in many languages. Their hardware is a clumsy made and easy breakable and should not survive any tear and ware during a month. The customer service is deceiving in any possible way and would lie, lie and lie about the product in order to reach a selling point. The company is unprecedented example of the major violations of customer’s rights, racism, hatred, fraud and verbal abuse.

My mother-in-law ordered a Russian-English dictionary on the phone with them. They promised her that she would have 7 days to return. When she called after 3 days, they refused to accept the product for refund. Shame on them for cheating on venerable old people!

We ordered the Russian English translation machine it was impossible to figure how to use it , the instruction that comes with it is in English but makes no sense (must be written by someone
who has not clue about the English language)
the screen is made for 20 year old kids with 20/20 vision not for adults: we sent it back they said it take 2 weeks to get a refund ,
You don't want to do business with Ectaco . trust me they are bad news

Dario