E & M Auto Center

I came here with a quite a few problems with my vehicle, i was treated fairly with great service. Car looked like new when was returned to me a day later. Ami was a great help! Thank you guys so much!

We found ourselves at the mercy of E&M Autobody's boss when my wife and I were stranded in the South Bronx. Allstate Roadside Assistance engaged this company to tow our vehicle to Manhattan Jaguar and to give us a ride to this dealership. They sent a rather belligerent and arrogant driver to fetch us telling that our car was not going to the dealership until Monday and that he would not give us a ride. The Allstate rep called E&M's owner to confirm the arrangements he made and to ask that they do what they said they would do, but there was no reasoning with this individual. He said that the dealership was closed, and would not accept the car until Monday and that his insurance did not cover passengers (which I find hard to believe since that is often the requirement in his business). He then ordered his driver to dump our car back onto the side of the road and left my wife and I in the South Bronx (a rough neighborhood) at 7pm on a Saturday night!
Allstate contacted another Towing company, which came promptly and did exactly what they said they would do. They towed the car to Manhattan Jaguar where the night guard kindly accepted the car (as he has done twice in the past) while delivering us as well - no insurance issue encountered.
E&M Autobody is, in my humble opinion, an unprofessionally managed enterprise, with a belligerent attitude - not only from its owner but also through its employee. We would not recommend anyone to use this service provider. They should not be in the service industry because of their bad attitude, their disregard for their customer's safety and their unwillingness to do what they said they would do.

I went in for auto body repairs. "Ronnie" never gave me a written estimate. When i went to pick it up, certain things weren't done, and- there was some damage, and - Ronnie "wasn't available" to back me up.. I had to deal with the staff that was horrible, and combative. Long story short, I had to call 911 to get my car back