Dunkin' Donuts

The stores are right the people are what make it great big smiles on their face

I have been going to this Dunkin Donuts for the past 4 years. I use to love it until recently. I was given a survey by one of the cashiers here and I was happy to complete it since I really thought so highly of her, Silnet (??). Upon completing the survey i received a code for free medium size coffee and entered the code on my receipt. When I came to use it I was told that I could only use it for a free donut. Imagine my surprise! I always ordered the same items when I go to this location (ham and cheese on a croissant and iced caramel coffee) and the total is always $7.80 after the price increase this year. When I got rung up with my free Donut the total was $8.30 which I did not understand since the donut was supposed to be FREE. The young woman at the register said that that is what was coming up at the register. She asked her co-worker to check the transaction and the other person suggested that we ring up the donut and iced caramel coffee together and the sandwich separately. The first transaction came to $2.99 and the sandwich came out to $5.51!!! That was more than the first transaction of $8.30. They called a manager and she was perplexed as well and said she could not do anything. I was shocked by her answer! I could not believe this manager did not know how to override the transaction and make the donut FREE! My free donut was not free after all. I decided to cancel the whole order. So disappointed by this place and its employees.

I came back today for the first time in after this incident and the cost of my transaction is now $8.00 for my ham and cheese as well as the iced caramel coffee. I noticed that the staff was new. This time it was a blond teenager. I said I come here regularly and it is always $7.80 so I cannot understand why I know have to pay $0.20 more. He said it's because I ordered cold coffee and not the hot coffee. I just don't get it! I never order hot coffee and I always pay $7.80 when the newbies are not around. The manager needs to educate the staff more and maybe learn to use the register. Very disappointed and which another dunkin donut would open near the train station.

The only staff who I think knows what they are doing is Silnette (??) and Stacey who always gets my order right. Also the indian woman who makes the sandwiches.

Service is always great, coffee is always fresh and they make my order just as requested. At other locations it's a crapshoot, here you get what you you ordered.

Linden's Dunkin Donut is the best. I visit this location on a regular basis, sometimes 3 or 4 times a day, and it is great! I enjoy the management (Sophie & Mrs. Stacey and the rest of the staff). You rock guys! Keep on being the best because you have my business!

Their coffee is always fresh and tasty.