DR. BENENSON PAVILION under New Ownership

Is amazing

On 3/28/2015 my mother in law passed away. She was a resident of this facility. The nursing supervisor Mr. Michael Brown was advised by me that the family needed time to decide on the proper arrangements for the deceased.

I requested that the City Medical Examiner pick up the body. He was reluctant to have the City Medical Examiner pick up the body. He made several excuses and stated that the City could not pick up the body because it was the weekend, that the City procedure had changed and that the facility did not have the ability to properly hold the body until the Medical Examiner picked up and that the City was not going to pick up the body (and it was the family's responsibility). He told my wife that the facility could only hold on to the body for two hours and she would have to make arrangements with a local funeral home.

Under emotional stress my wife was able to locate a funeral home and other family members. Under the conditions I described, how insensitive could the health care worker of this facility be? Why does this facility not have the ability to properly hold a elderly person that has passed away while in their care? Really poor service! If you need use a facility, do not use this one! Not recommended!

This place is MISERABLE!!! They tell your loved ones what they want to hear, but definitely do not "walk the talk."

* Ask them how often they bathe their patients - Don't expect to get them weekly - Gross!

* Ask them their nurse to patient ratio. It's 1 nurse aid to 11 patients.

*Ask them what their response time is to bedside all buttons - They were very slow
to respond to calls during the day and completely ignored them in the evening. My loved one was constantly laying in their own feces

* Ask what a social worker's role is in the facility - Not sure why they were there. They didn't visit patients, even when requested and didn't speak on their behalf. Only attention you get is threatening a lawsuit

* Ask them how often patients fall in their facility - They always put the blame on the patients. Perhaps if there was more active staff on hand, patients wouldn't feel the need to try to do so much on their own without assistance. Although, I thought that was the reason they are patients there - to get assistance!

* Ask them what schedule they have for giving medication. - It's never consistent and you would be lucky if you get all your meds.

* Ask them what their transition process is between staffing changes between shifts. - It doesn't seem to exist, since day and night nurses don't log accurate notes, nor do they pass on vital information.

* Ask them what hours you can call to have someone answer the phone. - With the exception of Admissions (sometimes), you can pretty much guarantee that you will always get voicemail

* Ask how often they address patient needs; if there is a patient advocate (other than the social worker) - Visit often on different times and days. If you will have minimal contact with your loved one. Do not send them to this facility. They will likely be ignored.

* Ask them if they log incidents/accidents that occur. - They don't and if they do, they make light of it. Again, since one aid to another doesn't know what happened before, they don't know to keep an eye on people that may have just been injured in their facility.

* Walk through every single floor of that building before you decide to send your loved one there.

The administration is DECEIVING and the nursing staff and aids are HEARTLESS.

faculties there are very rude. I was looking for a place for my grandpa. This is the third place I ask for a tour, but the only one wants my grandpa's information details. I thought they just want my grandpa's documents and payments. So I told them I cannot transfer him before I know if it's a good place. then the woman from upstairs said so she can't give me a tour. whatever, I will never put my grandpa there.