Direct Cabinet Sales Inc

I bought a kitchen from these guys about 4 years ago. The person I was dealing with was Allen. Couldn't have a better experience! They were super attentive was kept adjusting the design of our kitchen until we were completely satisfied. Our cabinets actually came before the originally promised date!!! The only glitch was, they came without the softclose drawers. I called Allen and after doublechecking our order he had the softclose parts overnighted to me at no cost. Now that's what i call CUSTOMER SERVICE!!!
I strongly recommend Allen from Direct Cabinet Sales.

While my husband and I were negotiating with our sales representative, and before deciding if we were going to choose them for our kitchen cabinets, it all seemed right. The woman would return my calls within minutes of my calls to her. She kept re-assuring my husband and I that we would get the same treatment as would someone who'd purchased a much better quality cabinet. We spent over 15K on cabinets for our small kitchen. For us, this is a small fortune!. To make a long story short, I've encountered some issues with the cabinets and now every time I call her, I get the run around from the receptionist.
I am quite disappointed, since we trusted her and that is why we gave her our business. I guess at the end of the day it's all about raking in the business and to hell with customer service!