Dip's Luxury Motors

I had a great experience at Dip's Luxury Motors. They truly went out of their way helping me every way they could to make my purchase. They even removed snow so they can move a car off a ramp so I can test drive it. Great service!

My sales person Chris was knowledgeable, courteous and professional. He made my buying experience pleasurable. The process was satisfactory. Chris was great!

After my experience I can confidently say that Dips Luxury Motors, is anything but luxury.
On Tuesday 1/26/2016 my boyfriend and I traveled South to Elizabeth, NJ en route to Dips Luxury Motors. After reading the Yelp reviews my boyfriend, bless his naïve soul, attempted to remain optimistic that the negative ones would prove untrue. We had spoken over email, rather frequently, with a woman named Debbie in regards to a C Class Mercedes that she PROMISED was on the lot. Immediately after pulling onto the property we were motioned to back off the premises and park in the Burger King across the street, as the employees were cleaning the lot after Winter Storm Jonas. It would help to mention that the storm was not the only reason this “dealership” looked like a massive disaster. After ruining a new pair of shoes in an ankle high slush puddle that consumes the ONLY walking entrance, I noticed the building itself. It was dirty with the signs falling off but it wasn’t worse than the cold and unwelcoming industrial interior. The people: even more unwelcoming.
Now, wet and cold, we searched for an entrance to the showroom. After walking in we were not so cheering greeted by a man I would learn was named Pedro, but not because he introduced himself. I only came to know his name as that is what one of his fellow employees addressed him by it. He did not ask our names, and he did not tell us his. The gentlemen in here were all dressed in street clothes, some even wearing fitted caps. He informed us that he did not have the car we were looking for and that Debbie wasn’t working today. Him and another gentleman who was actually wearing a tie, proceeded to speak about how they were going to “crack” us on price in Spanish, not realizing that we are fluent in the language. I let it go. We tell Predro what our budget was and asked him if he has any vehicles on the lot matching our description. He said there was one. ONE. He grabbed a key and told us to follow. He speed walked and weaved his way in and out of cars in this narrow, snow-coated alleyway towards the back. After almost falling multiple times, and being forced to turn sideways to squeeze by body between thing spaces of wall and car we finally reached the unplowed back lot. The car he showed us was not to our liking as it was all scratched up. I then posed the question again. “do you have any cars within x budget with x options” After having only 1 car the first time I asked this question he now had 3, WOW!
After walking us back and forth through the icy lot, slipping multiple times, you would think the gentleman would see the inconvenience on our faces. He was using the old school car selling tactic of trying to ‘tire us out’, little did he know we were serious buyers if he wasn’t such an unprofessional jerk.
Instead of playing the game with Pedro, and having to constantly repeat myself, my budget, and my specifics, I pulled the website up on my phone and proceeded to ask him about multiple cars I would be interested in. He didn’t have one. The website is a ruse, to get customers on the lot. The least they could do at that point is act with a little bit of professionalism- or at least a smile. I’ve never seen a more miserable looking crowd of people in my entire life and it really brought down mood. After trying our best to put aside Pedro’s attitude, indifference, and lack of knowledge of anything car related, we decide to leave feeling a little defeated. I generally don’t like leaving bad reviews because I do understand that people can have bad days, but the people at this “dealership”, just genuinely don’t care. Please, do not come here and waste your time!

Chris and Victor were great. Someone just bought the car, but he was able to sell me another one roughly same price. Car was better condition and less miles. Love the car, dealer services, and sales rep. Chris is great will come back or refer people.

I purchased a vehicle from Dip's luxury auto in Edison NJ on June 27th 2015 from the manager Alex. I was told the vehicle had been in an accident and it was minor damage total amount off of retail value would be less $1500 when I sell or trade the car. I was given a car fax that conflicts with what I later learned about the vehicle which was that it has been involved in 4 accidents! I am pregnant and unfortunately the car had to be traded in so I started shopping for a new vehicle. That is when I learned about the 4 accidents. The vehicle that I purchased from Dips luxury auto was one step below a salvaged vehicle. It is worth about half of the $32,000 that they sold it to me for. i am facing a $15,000 loss because of misrepresentation of the vehicle they sold me. I went back to dips luxury auto to give them an opportunity to right their wrongs with me. The owner sent me a contract through the new manager (Alex no longer is employed at Dips) agreeing to buy back the vehicle for $29,000 they inflated the buyback by $4,000 and increased the purchase price of a vehicle they had advertised for $30,200 to be able to bury the negative equity they expect me to pay for. I ran a auto check on the vehicle they were trying to sell me and learned this vehicle has also been in a major accident and they were once again trying to push off their problems to me. This type of predatory business should be illegal. I am going to try and get legal assistance because I am literally stuck in a vehicle I do not feel safe driving.