Dermot

Absolutely the worst group of people I have ever had to deal with. Terribly unresponsive, unprofessional, incompetent, and extremely rude. Avoid this company at all costs. I love my apartment but would probably have never moved in there if I knew how horrible this leasing company was. They really do not even deserve one star.

We found a rare large sunny 2-bedroom apartment in Astoria on Craigslist. But that was the beginning of our nightmare:
> bedbugs (they kept denying there were bedbugs but we soon found out at least 5 apartments in complex had complained about it a year ago);
> cockroaches (found in all rooms);
> an overworked super who could not always attend to things and never had the time to clean the hallways...
Central office was not responsive and never returned our phone calls. When we finally moved out a year later, it took them 4 months to return our security deposit (after repeated phone calls and formal complaints).
We could not complained to Better Business Bureau because they do not handle landlord-tenant disputes. There is very little protection for us as consumers.

These people are complete jerks and despite being sweet to them every time, they have hung up on my roommate twice when all she was asking for was a copy of the lease agreement. They are crooks, and I plan to tell anyone who will listen to not rent in a building they manage.