Department of Emergency Medicine - Mount Sinai Hospital

I found the nursing care on 11 WEST to be exceptional. My husband had cancer for almost 8 years, and always requested this floor. We found that the nurses really became almost family and always did what was best for him. Even at the end of his life, they were considerate. Any time I have surgery at Mt. Sinai, I always request 11WEST.

Took my 3 yo son w 104 fever. When the tempral thermo read 99.6, i asked for a rectal temp. Was told "yea sure, tell the nurse" told nurse, she didnt do it, and put 99.6 as his temp in his chart. Finally got a hold of someone, checked, fever still was at 103.9 using their thermometers. You would think the nursing staff would be responsive and respectful to a parent of a medicially fragil child who has dealt w complicated medical issues. Nope. The nurse tech Came back 3 more times for vitals, all 3x tired to use themproal. I asked to ice packs to cool him down, nothing. I asked for a towel to cool hin down, nothing. And each time i asked to retest w rectal thermo....always a 3 degree difference. Big diff if its 100 v 103. We were told we could leave, have him take antibotics, last temp was using tempral, again, came out to 96 degrees. Tested in my car, w rectal temp they gave me, 103. Left w the plan to give him antibotics and if they dont work to return to ANOTHER ER. Drs are knowledgeable. Nurses attitude as if couldnt care less, and often were dismissive of me, his mother!. When meds came, i asked for help administering the liquid meds, nurse sucked her teeth (really? I though that behavior ended in your teens!) And said, what are you going to do at home to give hin his meds? I said, my family can help restrain him, i have no family here as it was an emergency and they were not close. I am warning you, as a parent who has been in and out of the hospital and ICU for 3 yrs he struggles to take liquid medication. She sucked her teeth again and didnt want to help but hoovered closely. My son spit the meds in her face, was waving his arms and only when that happened she intrevened. Never again. I like his pediatrician at mt. Sinai, great advocate. But nursing staff leaves much to be desired. And layout of ER leaves very little privacy.