CubeSmart Self Storage

My experience at Cube Smart was very good. Jalani showed exemplary service for me at check in. He went beyond the call of duty to allow me to check in to my unit. He was also very helpful and patient as well. A blessing!

I recently moved from Kew Gardens to St Albans and had to put some of my items in this storage facility and upon check-in I immediately noticed that my time here will be great. The staff is friendly, helpful and knowledgeable. They take time to explain everything including the fine print. The Manager Jalani is also very helpful and was reachable even out of the office. I would recommend this location to anyone.

So far so good used the storage for two months now and happy with the way they threat you.

Make sure you set up automatic payments and avoid early mornings

I had the pleasure a few weeks ago to be assisted by one of the best staffs in the self storage business. Specifically, the CubeSmart representative's name was Danny Frost and I wanted to say "Thank You" for your outstanding customer service through excellent situational awareness. I was having a problem using the elevators to reach my floor due to a technical issue with the access codes. Becoming frustrated, I went to the front desk with a negative disposition, as I thought my trip to storage would be a brief one, but now reaching over 25 minutes. The representative at the desk was inundated with customers, which in turn, exacerbated my frustration. Mr Frost, was "clocking out" for the evening and looked over at me and asked if I needed help with something. As I told him my situation, he came up with an immediate solution and took it upon himself (already off work at this time) to assist me. This "service before self" attitude impressed me and was appreciated. If this is any indication of the level of customer service at this location, I will continue to be a happy customer. Thanks again Danny and job well done!

Can I give minus one star? I haven't even been to this place and I already have a bad taste in my mouth after dealing with Rosana, the manager. I was given one price over the phone, and since I'm not sure of my exact storage needs I made a reservation for two units with a discount by another representative. When unprofessional Rosana called me back she nastily informed me that I could not get this discount no matter what I had been told. I told her fine and thought I was done. Two days later Rosana calls me again to ask me if I was still interested (????). Then we go through the facts again and she tells me not only can I not get the discount if I cancel I won't get the discount for another unit.

Bottom line: go someplace else.