Crystal Window & Door Systems, Ltd.

I purchased many windows from Crystal. The rep and the quality of the product were good.

I am sitting in my living room and I feel cold air hitting me coming through my locked windows I purchased from crystal window, I had all my windows replaced by this company when I rebuilt my house and paid top dollar what a mistake I made. The only window I did not replace is the the one and it is 25 years old made by another brand

Very easy to work with. Product was exactly as described and to my liking

I had new Crystal brand windows installed. I picked the casement windows. I had windows installed a few months ago in the summer. Now it is the winter. The windows leak cold air in, even when you fully close and lock them according to instructions. The windows also have a gap between the glass panel and the frame, so that when the wind blows hard outside and manages to get into the gap, it makes a whistling sound. Cheap, windows poorly made. That's what you get for this price. Anderson windows are better choice even though they cost more. They are worth it long term. I'm now stuck with these leaky, cheap windows.

DO NOT BUY WINDOWS FROM THIS COMPANY!!! Half the windows I put in my house had a problem with them. They claim they have a warranty but they really don't. They want to charge me $100 to come to my house just to look at the windows that have problems. The windows are 3 years old, and they have problems! They are impossible to get in touch with. It took me ONE YEAR to talk to a live person at this company! The screens are made terrible with shotty tabs that pull out easily. How is this company allowed to stay in business and operate in this manner? I remember when the technicians originally came to my house, one of them peed all over the bathroom floor. Totally disgusting and I am disgusted that I have to live with these crappy windows in my house and I actually paid for them. DO NOT DO BUSINESS WITH THIS COMPANY!!!