Crystal Springs Water

This is truly the worst company ever. They continually forget to refund you your bottle deposits and you can spend upwards of 1 hour waiting on hold in order to get a live person to resolve a problem. If I were on fire, they wouldn't be able to provide water to put me out. That's how bad this company is. The only reason I gave them one star is because google won't let me give them O stars!!!

Frank Furter

This is the worst experience I have had working with a Water delivery service. Cannot contact anyone without a long wait on hold (1 hour)....Spend a little more money and use someone else!!!

One of the worst water delivery services that I ever used. They never delivered the water when they said they would. If they weren't able to deliver the water, they would just skip my delivery all together and therefore I would have to wait for another two weeks to have my water delivered. They claimed that they are experiencing water delivery delays because they don't have enough drivers. I have stuck with them with the notion that they would become more reliable once they hire more drivers - that was a year ago now. Currently we have 15 water jugs in our garage because they have not picked them up in months. Our HOA does not allow me to leave the jugs outside (especially because they are so large and they blow away) and I asked customer service to please tell the driver to call me on days there were going to do a drop off so I could be home to give him the jugs - this never happened. Customer service is terrible. In the last two weeks I was told that they would deliver the water last Friday, I stayed home from work to ensure that I would be here to give them the 15 jugs in my garage - they never came. Same story for Monday. I have bought water from the store for the last three months. I signed up for this service so I wouldn't have to buy, carry and store water from the store - but that is exactly what I am doing. This company and service was a bigger headache then a convenience. This is the first negative review I have ever written for a company - but I am that disappointed in this service.