Crystal Caseworks, LLC

Wow, I was scammed by this company. I doubt that this company exists. I, as everyone else, received a phantom email from "Phil" saying that my golf display was on backorder. I placed numerous calls and emails to no avail. This was last June 2015 and I never received a reply email. Hopefully this owner is in jail and this is the reason for the non-response. I will do my best to contest the purchase with my bank. Somehow I missed these negative reviews when sending my order and paying my money. DO NOT BE SCAMMED, THIS COMPANY IS NOT REAL.

BEWARE!!!! I should have read their reviews before placing an order. I ordered a case from them in June. After a month I sent several e-mails asking for a time frame for when my order would ship. I received one initial e-mail back from "Phil" saying he would check with the warehouse manager. After a few unanswered e-mails asking if he had found out a time frame yet (at this point it had been about 2 months since I placed my order) I got on google to look up their number to call. That's when I say all of the terrible reviews. I sent "Phil" an e-mail saying I would like to cancel my order due to lack of response and expected a full refund. This e-mail he responded to almost immediately claiming he had responded to all of my e-mail (complete B.S. since I checked all of my folders including junk) and my order was scheduled to ship shortly (hah!) but he would cancel my order if I wanted and I would get a full refund in 24 hours. Well that of course did not happen. I had to file a dispute with my credit card company. They give the vendors TWO MONTHS to respond. My dispute finally closed this week in my favor because the vendor never responded to them. I also e-mailed numerous times during this 2 month period asking for updates on the status of my promised refund. "Phil" never once responded to a single e-mail.

If you have already ordered from these thieves, I suggest cancelling your order and filing a dispute with your credit card company because you will never receive what you ordered and never receive a penny back otherwise. They are scam artists and crooks.

If you have yet to order, DON'T!!!! They also have an "F" rating from the Better Business Bureau if you have not been convinced by all of the other bad reviews.

They probably make nice stuff, if you can get it. I ordered a single golf ball display case. After a month of not hearing anything I emailed Phil. He responded very quickly that there was a sudden backorder and my order would ship in a week. Two weeks later and nothing, not even an email with an update.

My reviews concur with the others......... Ordered a product on 5/30/15. It is 6/29/15. No product, no shipping update, no tracking number etc. Emailed on 5/24/15. Phil replied that he showed order as "shipped," and that they were closed the rest of the day but would get back to me the next day. Nada. No call or email. I emailed him back on 6/26/15 and stated that if I did not hear back with a status update or a shipping tracking # etc that I would contest the charges (which were posted to my AMEX account on 6/2/15.). True to my word, the charges for $149.99 have been contested with AMEX. Now you get no $$. Sad. All that was necessary is to (a) ship my product. (b) tell me sorry we had a delay in shipping, we shipped it today, here is your tracking #, or (c) we can't communicate and we don't have your product and are incapable of getting it, so here's a refund. Something. As a business owner myself, this is just unacceptable service.

I do not bother writing reviews but all potential customers must be advised.
This is the absolute worst customer experience possible.

Product was ordered and payment promptly processed. Two months went by and no update.
Had to make several inquiries (email and phone) before receiving an email from "Phil" stating he was unaware of the any delay and would check. No update. Asked for an update several times again and no response.

Advised I would be cancelling the order due to non-communication and non-receipt. "Phil" replied he had replied to every email and advised to check my spam filter. As an IT professional, I knew this was BS. Furthermore, I checked the email header information from "Phil" and noted we were using the same provider for email so the 'spam filter' excuse was definitely a lie!

"Phil" confirmed order cancellation but did not proceed with it. I had to open a claim with PayPal to actually get the money back which was fully refunded.

It is amazing how people actually stay in business when they completely mis-manage their orders, do not communicate, and lie to their customers.

Do yourself a huge favor and do not order from this company!