The last time I saw Dr Roberts he told me there were three teeth that needed work. He worked on one tooth on that visit and asked me to schedule the other two. The tooth that he worked on was extremely sensitive for a very long time afterwards and as a result I was a little suspect of his work and hesitant to go back to him for the other two. I made an appointment with another Dentist for a second opinion and asked that my records be sent to me. After taking new x rays (Dr Roberts’ x rays were too difficult to read) and doing a clinical exam, the new Dentist told me I only needed one tooth done. He also informed me that the chart that was sent by Dr Roberts was a mess and the very vague notes indicated that the same tooth was both completed and treatment planned for the next visit. What would have happened? Would they have filled that tooth twice and gotten paid by insurance twice?
They lied to patients about Barbara, the front desk manager leaving. She did not retire, but was relieved of her duties. She is the reason I kept going there and to be so misleading about firing by saying she “retired” was shady.
Another lie by omission is that they went out of network with my insurance (and almost all others) and never told me or anybody else. That is just plain unethical and maybe even illegal.
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