Country Inn & Suites New York City at Queens

If you take it for what it is, it's fine. But it's not the greatest hotel. The price was good, the workers were helpful breakfast is ok. Some things are faulty and need to be replaced or cleaned better...but if you need a place to stay, aren't too picky and take it for what it is, it's not terrible

You do not want to stay here.

This place is runned by people that simply disrespect their clients and do not even care what you think about the poor service they offer. If you have a complaint in example most of the reviews here, the hotel management will answer with a standard reply that they will solve it. Just look at the reviews: the same kind of complaints (like bed bugs, poor breakfast, impolite staff) are mentioned time after time. This hotel simply doesn care about their clients.

In my case, my fiancee forgat her glasses. The next day around noon we called. They were found right away after check-out (but to contact us about this didn occur heir mind). We requested to ship the glasses to the place we were staying for the hollidays. Which they would do if we provided them a fedex label.

So we did provided them with a fedex label. Guess what: even calling and mailing daily did not motivate these people to ship it to us (they even didn see the urge of it). So not only the glasses are now gone, also the shipping costs for the never used shipping label that we provided are wasted as well.

For your own sake: find another place to stay.

Room is livable, but several things in the room were broken, like the tv remote, and the Wi-Fi went between slow and nonexistent while also being super unsecure, as the whole hotel shares 1 Wi-Fi password. The tv picture, when we got it working, was grainy at best. The free breakfast is terrible, with cold sausage, undercooked potatoes, questionable eggs, and a barely functional coffee machine. This place sucks.

Unhelpful, unwilling to understand the needs of their guests and not trustworthy.

Note on how each poor review there is a reply from the owner/management to promise improvement. It is not sincere. Look at how a lot of bad reviews have simular reasons. The people at this hotel don't care nor want to meet their clients expectations. For your own goodwill, stay away from this hotel.

Dirty, tired, rooms. Hallway carpet that is dirty and torn.

Terrible security - your bags are left out in the open and they refuse to hold your bags until your room is ready. I forgot my key and received another key just by saying the room number... No ID or name confirmation... just a room number. Scary.

Don't stay here - there is a four points and a Hilton nearby that are far better