Comprehensive Health Care Center

Wait time is ridiculous. Staff was OK, not as friendly as they should working in an environment like this. Appointments are hard to get and they hardly answer their phones. They ask you 3000questions over the phone to schedule your first appointment and when you go in person you have to complete more forms. The location is convenient to me. But it is hard to get to see a doctor there. You be the judge.FYI: I have some billing issues (regarding my copay) my health ins. Representative and I have been calling the billing dept. And leaving VM to Lilian Cruz for over a month and a half now... And noone has called back.

If I could this clinic 0 I would. The receptionists are horrible. They are ghetto, slow, and always have an attitude no matter how nice you speak. They leave you on hold for hours if you call and if you come in for an appointment you'll be standing on line for 20 minutes just to sign`in or ask a question though there are only about 5 people in the waiting area. They bring their personal lives into the workplace like how rude can you be. Eventually you'll get called in to see the doctor after an hour long wait and after that you have to wait an extended amount of time for the doctor to actually come to your room. Last time I called around looking for the doctor after waiting a half hour in the room. No one could find her and my daughter ended up seeing a different doctor. Its even worst to call on the phone. Be prepared to be hung up on numerous times or be sent back to the beginning of the operating system. This place is despicable. I can't wait to get my daughter out of there.

I have been going here for a few years and I hate it the only reason I stay is because I love my doctor and it is so hard to find a good doctor. Dr. Cunningham is great and if this review was just about her I would give it 5+ stars,the clinic on the other hand is HORRIBLE!!!! I have been trying to get someone on the phone all day just to ask if my prescription's are there for pick up and they would not pick up the phone and the only time they did the lady made sure I could not get a word out before she put me on hold of over 30 min before I was hung up on,this happens all the time. If you have to call you would have to take a whole day just to try and hope you get someone on the phone, this was my only day off work this week and I spent it on the phone try to call this place, your better off wasting gas to go down there to ask a question rather than call.

Now when I have an appointment it is just as bad, no matter what time your appointment is even if you are early or late you will be there for 4+ hours, you should not have to spend the same amount of time in a clinic that you would spend in a emergence room. They over book the doctors so no matter how much your doctor wants to get people in and out they can't. The place is so unprofessional it unbelievable, its so loud you can barely hear your name being called the staff is cold and don't even care if you have been sitting there for hours sick and haven't even see a nurse yet they just want you to leave them alone. The clinic does not care about the quality of there place or customer service all they care about is getting as many patients as possible so they can get as much money as possible. They won't hire more staff to help handle the work load and the staff that they do have hate it there themselves. Like I said before Dr. Cunningham is a very great doctor and for that reason and that reason only I have still come here but the day she leaves is the day I leave right with her. She is to good of a doctor to be there and I hope she does leave and find a place where she doesn't have to deal with such chaos.

The customer service here is the worst. The uneducated staff tries to rush you out as soon as possible. They speak over what you are trying to explain, treat the patients like children and are all around rude. I will try to get my 82 year old father to another clinic and hospital as soon as possible. The treatment at this clinic is unacceptable.

This USED to be a place of respect and curtesy for patients! Now this is a ghetto ass piece of shit! They make you wait 3 months for an appointmnet and when you get there you are waiting at least 45 minutes before you are seen! There is no organization! the females working registration have an additude! I transferred my daughter to a more replicable clinic.