Cluck-U Chicken

Let me just start by saying the food is great but today I experienced the worst customer service & fraud.Today will be the last I ever order from Cluck U. My order came incomplete and I called Cluck U trying to work this out with them, to check hey maybe the driver just forgot it, or maybe they could discount it from my order. Instead I was called a liar and hung up on! Unbelievable! I'm going to dispute this charge with my credit card company and Cluck U will never get an order from me again

Best breast bites and best sauce in the town I love it.....

Rude unprofessional staff

Lets get one thing straight. i absolutely love Cluck U. The food is seriously the best thing ever.

However, This location is just the worst. First of all, their online ordering doesn't work, so i have to call in. I place my order for delivery and am told they would be there in 45 minutes. One hour and 15 minutes later I see the driver, I believe his name is Mohammed, pull up to my house. He proceeds to search through his car, give up, then drive away. I call Cluck to ask whats going on and I am told he brought my food to another house by accident, Is returning to pick up fresh food, and that I will not be charged.

ONE HOUR LATER, I call again, still waiting for my food. I am told he is 5 minutes away. He arrives with my food and tells me its $23.05. I tell him that i was told i did not have to pay by the girl on the phone. He calls her and she says (on speakerphone) "I meant he didn't have to pay for the second order of fresh food!" like, why would i have to pay twice anyway. Stupidest thing i have ever heard. They then tell me that the owner never gives free food. I reluctantly pay for the food, only because I have been starving now for close to 3 hours. I call to complain and am told there is no management there, and they don't know when they will be again.

Seriously, if you live in the Union area and crave some Cluck U, take the ride to Morristown so you don't have to deal with these idiots.

Visited this establishment last night. Besides taking a full 15 minutes to get two 5 piece meals and onion rings, the girls at the counter were ridiculous. One had her cell phone earpiece in and never stopped talking and texting. The other just sat there and looked bored.

After finally getting the food, I took it home to find that the onion rings were soggy and full of grease. The two of us had one each and threw the rest out.

I won't be back....