Dec 5 2014 purchased a Citizen Eco-Drive. Within a few months it started to lose time.Thought it would correct itself. On Oct 5th I sent it to Citizen repair in CA.Notified on Oct 9th COA was in receipt of the watch. Oct 13th received email stating the repair has been delayed due to a replacement parts back order.If the repair should require more than 60 days I would be notified.Called COA today 12/2/15 for an update, was informed they hadn't a ETA but would call someone in Asia and call me tomorrow. Pointed out they were repairing the watch at no cost to me.Am I suppose to thank them for honoring the Warranty? Like other companies, Citizen should have sent me a no cost mailing label, not me spending $16.92 to return a defective product.A good Sales/Marketing Executive would have had a new watch sent to me.I guess that is to much to ask for, a good Sales/Marketing Executive. Actually after all this time I've gotten used to not wearing a watch, maybe that's a good thing.
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