**My review is for the lounge. This is a little lengthy but worth the read**
I recently held a surprise get together for my fiancé's birthday on 12/5 and I must say, I am extremely disappointed in the service we received. A few days prior, I called and made a VIP reservation with the manager, Pete, who was very helpful and answered all of my questions. At the time I made the reservation, I was unsure of which bottle package I wanted, which he said was fine and I was able to make my decision the night of. When we arrived, yes, there was mandatory valet parking (I don't care about that or the $5) and it did not take long for them to valet or get our car at the end of the night. When we arrived, we were taken to our area, no waitress was there and she did not show up for another 10 minutes or so. Our waitress' name was Desirae (PRAY YOU DO NOT END UP WITH HER) and she was absolutely terrible, she should be fired immediately. When she came over, I gave her my cc and license and asked her for the food menu since one was not provided to us. I had to ask her 4 TIMES before she finally brought it out to us. In addition, I asked for the Ciroc bottle package which came with 2 bottles of Ciroc, champagne, and red bulls. All was decent until she asked me if I wanted to close my bill. She misplaced my cc and license AND LIED ABOUT IT!! Rule of thumb: When a person gives you their cc and license, you give it back to the person who gave it to you. She lied and said that she gave my cc and license to my brother, then after he denied her doing so, she said that she gave it my the birthday guy, my fiancé, more lies. All the while, she is smiling and not looking for my information. At this point, I'm highly upset because I have no clue where my stuff is. I called over a manager, who called over another manager and the owner. This wasn't the worst part though...she put items on my bill that I never ordered. Instead of giving me the champagne that came with the package, she brought me something completely different and tried to charge me for it. She had an appetizer on there that was not mine, saying that I told her to order it for my fiancé (it was a surf and turf and he doesn't eat seafood), and we never even received the red bulls that came with the package. After being taken away from my guests and my fiancé to sit down with the owner and managers, all was found and settled properly but my fiancé's night was already ruined because of what transpired. This was the worst customer service I have received and she should be fired!
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